Cancellations & Refunds

Can you guarantee an urgent date?

If your order is needed for a special date please let us know in advance and we'll advise if it can be guaranteed or not. This is always dependent upon the job and the lead time.

What is your cancellation policy?

Please note that due to the custom made one-off nature of our products we're unable to cancel orders after production commences for "change of mind" or "no longer necessary" reasons.

What do you take responsibility for?

We take responsibility that the goods will be manufactured as per the approved artwork. For this reason please ensure that prior to approval you've checked the order details thoroughly and asked us any questions if there's anything you're uncertain of.

Please contact our support team if you have any further questions regarding our policies.